Return policy

Return & Refund Policy

At duralisnoa.com, customer satisfaction is our priority. We take pride in delivering high-quality handcrafted leather bags and carefully inspect every order prior to shipment. If your purchase does not meet your expectations, our Return & Refund Policy below explains the conditions and steps for returns, exchanges, and refunds.

Please review this policy carefully before submitting a return request.

1. Return Eligibility

We accept return requests within 30 days of delivery under the following conditions:

Returned items must be:

Unused, unwashed, and in their original condition
Free from scratches, stains, odor, or signs of wear
Returned with original packaging, accessories, and tags intact
Accompanied by valid proof of purchase (order number or receipt)

Important Note:
Due to the handcrafted nature of our products, minor variations in texture or color are considered natural characteristics and do not qualify as defects.

2. Non-Returnable Items

We do not accept returns or issue refunds for:

Items marked as “Final Sale” or “Non-Returnable”
Products showing evidence of wear, use, or alteration
Items damaged after delivery due to improper handling
Returns sent without obtaining prior authorization from our support team
Items returned after the 30-day return window

3. Return Process

To begin a return request, please follow these steps:

Step 1 — Contact Customer Support

Send an email to yuhangtrading@hotmail.com within 30 days of receiving your order. Please include:

Order number
Product name
Clear photos of the item (if defective or damaged)
Reason for return

Step 2 — Approval & Instructions

Our customer support team will respond within 1–2 business days with the return authorization and return address once your request is approved.

Step 3 — Ship Your Return

Carefully package the item to avoid shipping damage.
Use a trackable shipping method.
Customers are responsible for return shipping costs unless the item was confirmed defective or incorrect upon arrival.

Step 4 — Inspection

Once we receive your return, we will inspect the item within 2–4 business days.

4. Refunds

After inspection approval:

A refund will be processed to your original payment method within 5–10 business days.
Refund timing may vary depending on your bank or payment provider.

Please note:

Original shipping fees are non-refundable.
Return shipping costs are the responsibility of the customer unless the return is due to our error or a confirmed product defect.

5. Exchanges

We do not currently offer direct exchanges.

If you would like a replacement item:

Submit a return request for your original purchase.
After the refund is issued, place a new order separately through our website.

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please notify us within 7 days of receiving your package by emailing:

yuhangtrading@hotmail.com

Be sure to include:

Your order number
Description of the issue
Clear photos or videos of the product and packaging

After verification, we will provide one of the following options at no additional cost:

Replacement item
Full refund

7. Lost Packages

If your shipment is confirmed lost during transit, our customer service team will assist with investigation and arrange either:

A replacement shipment, or
A full refund based on delivery status confirmation.

8. Late or Missing Refunds

If you have not received your refund:

Check your bank or PayPal account again (processing may take time).
Contact your payment provider.
If 10 business days have passed since approval and no refund has appeared, please reach out to us at: