Shipping policy

Shipping Policy

At duralisnoa.com, we are committed to providing reliable global shipping for all our handcrafted leather products. Each order is carefully packaged to ensure your items arrive safely and on time. Please review our shipping information below before placing your order.

1. Shipping Coverage

We proudly offer worldwide shipping to most countries and regions. Delivery availability may vary depending on your location, shipping carrier restrictions, and customs regulations.

If your address falls within a remote or restricted area, our customer support team will notify you after checkout should any special arrangements be required.

2. Shipping Costs

Free Standard Shipping on all orders over $179 USD
Orders below $179 USD are subject to standard shipping fees calculated and displayed at checkout based on destination and package weight

All applicable shipping charges will be clearly shown before you complete your payment.

3. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Please note:

Orders placed on weekends or public holidays will be processed on the next available business day.
During promotional events or peak seasons, processing times may extend slightly due to high order volume.

4. Estimated Delivery Time

Estimated delivery times vary by destination and shipping carrier:

United States / Canada / Europe / Australia: 7–15 business days
Asia: 5–12 business days
Other Regions: 10–20 business days

Delivery times are estimates only and may be affected by customs clearance procedures, weather conditions, transportation delays, or local courier issues beyond our control.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and tracking link.

You can monitor the status of your shipment at any time through the designated carrier’s website.

Please allow 24–48 hours for tracking information to become active after receiving your shipping confirmation email.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping details at checkout.

We are not responsible for:

Delivery delays caused by incorrect or incomplete addresses
Packages returned to the sender due to invalid delivery information
Lost shipments resulting from address errors provided by customers

If an order must be re-shipped due to an address issue, additional shipping charges may apply.

7. Customs, Duties & Taxes

International orders may be subject to customs duties, VAT, import taxes, or brokerage fees imposed by the destination country.

Please note:

These fees are the responsibility of the customer.
Such costs are not included in product prices or shipping fees charged by duralisnoa.com.
We have no control over customs processing times and cannot predict or prepay these charges.

8. Delayed or Missing Shipments

If your order does not arrive within the estimated delivery timeframe, please contact us at:

📧 yuhangtrading@hotmail.com

We will promptly initiate a logistics investigation with the shipping carrier and assist you in resolving the issue.

If a shipment is confirmed as lost:

A replacement order or full refund will be issued in accordance with our policies.

9. Damaged Packages

If your package arrives visibly damaged:

Take clear photos of the package and item immediately.
Contact us within 7 days of receiving the shipment at yuhangtrading@hotmail.com.
Include your order number and photo documentation for verification.

Once confirmed, we will arrange a replacement or refund at no additional cost.

10. Shipping Restrictions

Some locations may experience:

Extended delivery times
Limited shipping availability
Carrier service limitations

If your address cannot be serviced, our team will notify you before shipping and provide alternative options or a refund.

11. Customer Support

For any shipping-related inquiries, please contact us:

Website: www.duralisnoa.com
Email: yuhangtrading@hotmail.com
Phone: +86 18658171842